Privacy Policy

1. Scope and eligibility

This Privacy Policy applies to the NearVoice mobile application, website, customer support, and related services. NearVoice is intended only for people aged 18 or older. People under 18 may not create or use an account.

By using NearVoice, you acknowledge the processing described here. Where consent is required, we ask for it at the relevant point and you may withdraw it through the app or device settings.

2. Information we collect

Account and authentication

We process your email address, a one-way password digest, internal user identifier, sign-in times, device type, session information, and account status. We do not store your plain-text password.

Profile and social activity

We process information you add to your profile, such as display name, avatar, age range, interests, mood, and profile introduction. We also process matches, friend relationships, blocks, room participation, message metadata, and interaction history needed to provide the service.

Content you choose to send

This may include private text messages, photos, voice messages, room activity, support requests, reports, and evidence you attach. We process only the content needed to deliver the feature, apply safety controls, and respond to requests.

Technical and diagnostic data

We may process app version, operating system, device and network information, timestamps, error details, and security events needed to keep NearVoice reliable and prevent abuse. NearVoice does not sell precise location data and does not require continuous location access.

3. How we use information

• Provide accounts, profiles, matching, voice rooms, private messaging, media delivery, and customer support.
• Show personalized suggestions when you enable personalized matching.
• Process App Store purchases, maintain balances, and prevent duplicate fulfillment or fraud.
• Enforce our adult-only requirement, Community Guidelines, blocks, reports, and account restrictions.
• Protect service security, investigate errors, comply with law, and resolve disputes.
• Send service notifications you request. You can change notification categories at any time.

We do not sell personal information. We do not use private messages, photos, or voice messages for third-party advertising.

4. Device permissions

Declining a permission disables only the related feature. You may change permissions in iOS Settings at any time.

5. Voice, photos, and private media

Microphone audio is used when you actively join a voice experience or record a voice message. Voice messages are uploaded only after you choose to send them. Photos are uploaded only after you select or capture them and confirm the relevant action.

Uploaded avatars, chat photos, and voice messages are stored in private object storage. The app requests a time-limited signed URL when authorized content needs to be displayed or played. A signed URL expires and does not make the underlying file public.

Private media may be checked for safety, abuse, fraud, illegal content, or violations of our Community Guidelines. Access to reported material is restricted to authorized review and support personnel.

6. Age assurance, safety, and moderation

NearVoice is an adult-only service. Where age verification is required, a qualified provider may compare age information from an identity document with a liveness check. NearVoice is designed to retain the 18+ result, verification time, and reference number rather than the original identity document or liveness material.

We use automated rules and, where needed, human review to detect harassment, sexual exploitation, fraud, violent content, attempts to expose personal information, and other prohibited conduct. We may warn, blur, block, limit, suspend, or remove content or accounts based on risk and our Community Guidelines.

If you submit a report, we process the report reason, relevant account and conversation identifiers, selected messages, attachments, timestamps, and the outcome. Blocking prevents relevant matching and communication while the block remains active.

7. App Store purchases

Digital purchases are initiated and charged by Apple through StoreKit. NearVoice receives product, transaction, price, currency, and fulfillment status information needed to credit purchased diamonds and prevent duplicate fulfillment. We do not receive your full payment-card number.

Diamonds and creator rewards are in-app virtual entitlements. They are not cash, cannot be transferred, and cannot be redeemed for money. Payment disputes and refund requests are handled through Apple in accordance with App Store rules and applicable law.

8. Sharing and service providers

We disclose information only as needed to operate NearVoice, comply with law, protect users, or complete a transaction. Categories of recipients may include:

• Hosting, database, private object-storage, and content-delivery providers.
• Age-verification providers when you start an age check.
• Apple for App Store distribution, StoreKit purchases, and related transaction handling.
• Security, moderation, analytics, and customer-support providers acting under our instructions.
• Authorities or other parties where disclosure is legally required or necessary to protect rights and safety.

Service providers may process information only for contracted purposes and must apply appropriate confidentiality and security measures. We do not sell your personal information.

9. Retention

We may retain limited de-identified or legally required records after deletion. Those records are not used to recommend or display your profile.

10. Your rights and choices

Depending on where you live, you may have rights to access, correct, receive a copy of, restrict, object to, or delete personal information, and to withdraw consent. You may:

• Edit profile details and privacy preferences inside NearVoice.
• Manage microphone, camera, photo, and notification permissions in iOS Settings.
• Request a data copy from Profile > Settings > Privacy & permissions.
• Delete your account from Profile > Settings > Account & security > Delete account.
• Email Bravolixen@icloud.com for a privacy request or appeal.

We may need to verify your identity before completing a request. You may appeal a denied request by replying to our response. You may also contact your local privacy regulator.

11. Account deletion

You can start deletion directly in the app:

1. Open Profile and select Settings.
2. Select Account & security, then Delete account.
3. Review the consequences, confirm with your current password, and submit.

A seven-day cooling-off period begins after submission. Signing in during that period allows you to cancel deletion. When the period ends, account data is deleted or de-identified according to the retention section above. Unused diamonds and reward balances expire and cannot be recovered after deletion is completed.

If you cannot access the app, email Bravolixen@icloud.com from your registered email address with the subject “NearVoice account deletion.” We will verify account ownership before processing the request.

12. Security

We use administrative, technical, and organizational safeguards appropriate to the nature of the information, including access controls, password digests, private media storage, time-limited signed URLs, transaction identifiers, and restricted reviewer access. No service can guarantee absolute security, so please use a unique password and report suspected unauthorized access promptly.

13. International processing

NearVoice and its service providers may process information in countries other than where you live. When required, we use contractual and technical safeguards intended to provide an appropriate level of protection for cross-border processing.

14. Changes to this policy

We may update this policy to reflect product, legal, or security changes. We will update the effective date and, for material changes, provide an in-app notice or request renewed consent where required.